Once an order is approved and submitted there are no cancellations. We make things fast so make sure you are ready when you checkout.
Cancellation are available for orders that are 5+ business days late. A full refund is available for all late shipments that are 5+ business days late.
If you are not satisfied in any way please contact us. One of our representatives will be happy to help.
Damaged / Low Quality Prints
To get the problem solved quicker please send a photograph demonstrating the areas of poor quality or damage. Include a brief description of the issue along with your order number.
We find that the best pictures are on a flat surface, with the tag and error clearly displayed.
Returned Authorization (RA) Number
Returned merchandise will not be accepted without a return authorization number. RA Numbers may be obtained by contacting us. Defective merchandise must be reported within 45 days of shipment. Call tags will only be issued for defective merchandise and Full Gear shipping errors. The Customer is responsible for return freight on all other returns and any refused shipments. Merchandise is not returnable after 45 days from shipment. Full Gear reserves the right to determine remaking the product or the amount of credit issued on defective merchandise and the level of responsibility of the purchaser.
DELIVERY AND FREIGHT
USPS First Class shipping on all orders sent within the United States.
All goods are shipped F.O.B., Salt Lake City, Utah and will ship complete. International orders may take between 4 to 6 weeks.
SHADING, IMPRINTING AND SIZING
Due to slight variations in the sublimation dying process, subtle color differences do not constitute defects in materials or workmanship. Due to various methods of cleaning and laundering, we are not able to guarantee against shrinkage and color fastness. Sizing varies with manufacturers and should not be assumed to be the same for all brands. For accuracy, use our sizing charts. Returns for ordering the wrong sizes will not be accepted.
All 3D Technology and photography is the property of The Call of Duty Official Store/Full Gear and is not to be used without written authorization.